Pricewatch
Atacom, Inc. Reviews
74 % positive. There were 14 Positive, and 5 Negative reviews for a total of 19 reviews
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Review TypeReviewStore Response
Neutral
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Got exactly what I ordered. However it took 5 days instead of 3 which I paid extra for. Ordered Saturday night but no email confirmation after order. Had to call to check status and get tracking number on Tuesday. Ordered Saturday night and arrived Friday night. Not happy about paying extra for the 3 day service and not getting it. Also not even a "Thank you for your order" on the invoice. Company seen rather impersonal. 
Negative
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When I setup my order, it seemed kinda of funny that the Credit Card information was so short and lacked some of the info other online places had, but I shrugged and tried it anyways since it good reviews. Ended up getting an e-mail response that my credit card had been declined. This was after I had just purchased six parts through Newegg on the same card, and no I was not at my limit. I wouldn't recommend this buyer. 
Negative
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I ordered Qty 1 Supermicro RAID controller at $315, they sent Qty 3 ($970.00) then directed me to the 15% restocking fee. I argued to no end that I only ordered Qty 1 for the Qty 1 server I ordered the week before. They would not give me an MRA number and refered me to the return policy of 15%. After numerous phone calls they told me return the items within 2 days and they would only charge 8%. But after 2 days we will not accept items back at all!. I had to rush the return items back, so bassically they stole $50 from me. Dishonest company! Stay away!  
Negative
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Item pictured on their website was incorrect. I was shipped something totally different. Charged $7.00 shipping which could have been placed in a $.41 envelope. Hung up on me twice when attempting to get RMA. Ended up just shipping it back and making a claim on my credit card. Don't waste your time with this company.  
Negative
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This place refused to ship to my UPS Store private mail box even though that address is my credit card billing address where my statements are sent. I live in the mountains and we don't have USPS delivery to my condo complex so we have to open mail boxes. I know UPS and FedEx don't deliver to P.O. Boxes which is why I pay $250/year for a UPS Store mail box who accept all deliveries. I have ordered literally hundreds of items off the internet and had them delivered to my PMB. I have never come across a company who refused to deliver to this address before. I called Atacom and they wouldn't budge. I told them they're losing my business and they didn't seem to care. So I had to order from somewhere else for $20 more and missed shipping before the weekend. Thanks for wasting my time Atacom and if you're getting so much business that you don't want my money then good luck to you ! Don't waste your time with this company if you want to ship to anywhere other than a residential address. 
Positive
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Great service! Ordered on a Thursday and had it shipped ground. Was at my door on the NEXT DAY! I 
Positive
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Very good company! Very kind customer service and they were prompt on giving me my tracking #'s. The 
Negative
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Ordered monday morning, here it is thursday and I have no confirmation if it being shipped. Too Slow 
Positive
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I received the video card DOA and they did quick exchange. Very good service. 
Positive
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Helped me get item that was on backorder. Called me up when it was in stock. Great customer service! 
Positive
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My overall experience with this company is excellent. Great price and fast shipping.  
Positive
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At Atacom I found the best price for what I wanted, and it was shipped out the day I ordered. 
Positive
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Holly Shnikies! Ordered Friday afternoon,it was here monday morning with the ground shipping. Awsome 
Positive
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Ordered 6800 ultra on Wednesday and received it in time to hook it up for the weekend 
Positive
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very cheat, fast, and i had a problem they called me and 2 mins later it was resolved 
Positive
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no issues, quick shipping, good packaging, correct items ordered 
Positive
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SecretSquirrel says thumbs up on service. Card shipped quick.  
Positive
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Good , fast and Friendly Service! The lady I talked to was VERY hepful..  
Positive
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fast shipping. Great prices, and I got what I ordered! 
Positive
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Great price, very fast processing & delivery, box came in perfect condition & product works perfect. 
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