Pricewatch
ProductQuest4Less Reviews
81 % positive. There were 30 Positive, and 7 Negative reviews for a total of 37 reviews
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Review TypeReviewStore Response
Negative
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Sent an email with no download link and no one answers the phone. Have heard nothing from email correspondence. Not sure what the next step is, but I will pursue until I have my software. Avoid at all costs!We emailed product key with link which provided details. Customer emailed us back and told us that the email had gone into his spam folder
Positive
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Great Prices. Fast Shipping. We have used ProductQuest for several years and have never had a problem. 
Positive
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good transaction. we received feedback immediately when we asked question.  
Positive
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The customer service was outstanding and I received my order within just a few days of placing it with ProductQuest. I recommend them to anyone looking for software products, etc. 
Positive
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...has great prices and provided good service. The personnel were informative and responsive to my inquiries.  
Positive
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Ships Product Same day and I get in 2 Days. Never had any problem with this vendor. 
Positive
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Great customer service & same day shipping! EXCELLENT, A+! Will definately order from ProductQuest again! 
Positive
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Great company!!! Will definately use in the future! ProductQuest was fast, great customer attention and full of knowledge about the products I intended to order.  
Positive
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I have used Productquest for a long time. We purchase all of our software from them. Great Service, Fast Shipping and Great Prices. 
Negative
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HORRIBLE CUSTOMER SERVICE! must have called over 20 times in a week and only got a hold of some one once! And they had to have some one call me back that was no help. Bad windows disk and I am STILL trying to get a hold of some one to resolve issue! ordered 3/25/08 still calling them on 4/11/08. Both numbers never any answer. No email reply yet ether... I doubt ill get this resolved due to the fact the 30 day return policy will be up by the time they respond or pick up the phone! Will NEVER order from again and I advise you all to buy from some one who HAS CUSTOMER SERVICE... Replacement CD was sent out. Customer didn't leave any messages. We resolved issue that we had no control over as soon as we received the information.
Positive
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Excellent Service, Received Package within two days of ordering and selected Priority Mail.  
Negative
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I emailed Product Quest asking if they take PayPal (and detaining the item I wanted to buy via PayPal). They replied saying they don;t take PayPal. I went back to their site and ordered via their shopping cart, and two hours later got an email saying: I am sorry, but we have sold out of this item. Keep us in mind for your next order. THANKS!!! Kathy Holmes/ProductQuest/866-840-4617 I emailed back asking when they'd refund my money. Haven't heard back yet. Why advertise products they don't have in stock? We do not accept paypal as a payment method. Sometimes we do sell out of items we have no control over the supply of products in the market. We take them off our site as soon as possible when this occurs. WE DO NOT CHARGE ANYONE'S CREDIT CARD UNTIL WE SHIP. SO THE CUSTOMERS CARD WAS NEVER CHARGED
Positive
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If you want the best customer service in the business look no further. Product Quest "ROCKS" I'm a first time buyer and I'll be back many times.Thank You!!! RPM Systems 
Positive
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the copy of Norton Internet Security I received would not update. After a few promt e-mails without resolution, new product was sent free without having to return other software - Robert Shackelford was very helpful. 
Negative
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I have ordered two pieces of Software from Poduct Quest and in both cases they billed my credit card for the agreed amount and then held my purchase until i agreed to pay increased shipping and handling charges claiming that the web service has messed up my billing and shipping information. I contacted my credit card the second time and found out that they had been provided all the informationThis is not a customer of ours. Customer is not in our database. The email acct is not in our database. Please take off of our account.
Positive
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recieved what I ordered in the time specified (12 days) registered the software with no problems at all excellent customer service. A+ 
Positive
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I ordered virus scan and received exactly what I ordered a week early. Be careful and know exactly what you are ordering though. 
Negative
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I have bought two copies of Office XP SBE at two different times. When trying to activate both licenses, I got messages that those licence keys were already activated. BEWARE! 
Negative
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Bought internet suite & got order confirm email. This company is only 3hrs or 1-2 USPS shipping days away so after 12 days I emailed them.No response and that was 7 days ago. No product, no response, still waiting.What kind of company is this?Customer Selected USPS First Class Mail. We shipped product same day cusotmer ordered product. We have no control over how fast the product gets to its location especially in Rural areas. Typically customers get their product within 3-5 business days
Positive
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Really Quick Ordering, less than an hour after I sent my order in, I received my order confirmation with tracking number. Less than 48 hours later the package was at my door step. There was a slight problem with the price watch price which was supposed to include shipping, during check-out they showed an ADDITIONAL $5.85 shipping, which I accepted to get a good price on the product I purchased. 
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