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Server Supply Reviews
89 % positive. There were 79 Positive, and 10 Negative reviews for a total of 89 reviews
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Review TypeReviewStore Response
Negative
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Almost a week has passed by since I made a purchase. I have had no reply, confirmation of shipping, except the purchase approval e-mail. I’m starting to wonder if they are still in business or ripped me off. 4 buisness days have come and gone. Thats no way to run a buisness. 
Neutral
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Major Price misconception...150.00 is not 1.00 (Misleading to get to the top of the list?) I instantly turn away when I see that. 
Positive
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Website could use a little work, but hey good price on my order and came in good time & condition. 
Positive
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I ordered two hard drives from them, after receiving them i figured out that mistakenly i ordered a wrong part. so i call them how do i return, the lady over phone "raheema" helped me a lot and issued me an RMA. The process was so easier and fast. I got my replacement as well. My overall experience was all good and hassle free. Thanks. 
Positive
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Great online Store. Excellent prices.I will shop here again. 
Negative
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Ordered 2 80GB Maxtor HDs. Quick response and follow-up in confirming order, processing, and tracking items. Problem was that hard drives were "SYSTEM PULL CLEAN TESTED" i.e. used and that did not become obvious until the items arrived. All returns for a refund are subject to a 25% restocking fee. $8.95 handling fee is applicable to all returns. This means to me that if you order from Serversupply check every nook and cranny of information to make sure your parts are what you want. I contend they should state up front that the parts are not new. 30 day warranty for a price that more than a new HD! I wouldn't purchase from this vendor again. 
Positive
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The service I received from serversupply.com is exceptional! I’d ordered memory chips from another supplier & they didn’t work on my PC. I spoke to the PC mfg. & they told me that I couldn’t put that much memory (2gb) in my PC. So I ordered a “right sized” memory set from serversupply. Surprize!!! They contacted me the next day & asked me specifics about my machine. Their experts told me two things: I had indeed ordered the wrong memory from them. They also told me I’d received wrong advice from the PC mfg – 2gb would fit just right in my machine. Though late that day, they still got the order out & it was on my doorstep yesterday night when I got home. Fifteen minutes later the memory was installed & the machine was working perfectly – and all for a lower price than I’d originally paid to get the *wrong* memory. Service and expertise like this is priceless. Buy at serversupply and deal with the best I’ve ever experienced – and at great prices. I just wish I’d order 
Positive
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They processed my order right away and got the merchandise to me when I was expecting it. 
Positive
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Overall, I was pleased with my order process with serversupply. They had to ship my order from 2 warehouses and I received my tape drive one day and the free cable a day later. It was no big deal since the free UPS shipping was a bonus. The customer service was good (I had inquired about where the cable was and they explained to me about the separate shipment). They are good folks. 
Positive
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I am very pleased today with the easy way I was able to put together the computer components of my choice and place and pay for my order. My order was shipped one day ahead of original ship date and here within 5 days. Superb. 
Negative
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Ordered 3com 3C16472 through website, which said "in Stock". Received call saying the 472 was not in fact in stock, but they had the "older" model 471 in stock instead. Not compatible equipment as 471 does not have uplink ports. No other suggestions were given as alternative. I asked for a copy of the credit to my credit card, and all I got was an email saying the order had been cancelled. Be careful. 
Positive
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i was amazed by the prompt delivery of my package that i ordered they really does work with discretion i will bet on them always 
Positive
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Very good service from the ladies in the office. ~JW Pasadena, MDThank you.
Positive
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I bought a power supply for my Dell notebook. I had a couple of questions and the Customer Service Rep on the phone was super sharp and gave me the info I needed. They shipped the same day I placed the order and the power supply works great. Also, the price was very competitive. Everything about the transaction was smooth and easy. They're on my list of first rate Internet retailers. I'll buy there again.Thank you.
Positive
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I ordered a memory upgrade for my computer. Not only did serversupply.com have the best price they offered free shipping as well. I called to confirm stock and then ordered online. I received exactly what I ordered in just three business day. They were very helpful on the phone and had emails to me to let me know they received the order and when they shipped out the memory. I received the 1GB of Kingston memory just as promised. I will sure buy from them again.Thank you.
Positive
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I ordered a 3.4Ghz/512k/800 478 processor and received exactly that. I previously ordered the exact same thing from another company and received a 3.4Ghz/1M/800 478 - not good (bait and switch). I know that Server supply.com,inc has been in business for many many years (their ads have been in the oldest of the oldest computer magazines) so I expected no mistakes and good service - and that is exactly what I got. The processor I needed to maximize my system was hard to get and they had it in stock. This is a good company to do business with. Seems the most of the negative comments are faults from the consumer, not this company. Highly recommended.Thank you.
Positive
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Best price around. Very fast shipping, even using basic ground. Web site is a little "unforgiving" if you make a typo in your shipping address and don't notice it until the "review" page shows your goof...and then the only option is "submit order". A "go back and edit" button for billing/shipping address info would be nice, but this is a minor point, and I worked around it. Very pleased with memory purchase. Would definitely buy from them again.Thank you.
Negative
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Shady Company. listed the wrong drive with PW then sent the wrong drive. Called them to find out the problem, they said I got what I ordered and I made a mistake. I informed them I was certain I did not, and have 5 years in this business. They offered to sell me what I wanted originally for 13 dollars more, I told them never mind I'll just get it from another cheaper company. They added on a 45.00 restocking fee!! This is on 126.00 piece. I had no choice but to buy the right one from them to return the wrong one without a restocking fee. They will never get me again. Order was placed online. We shipped whatever he ordered. He could have called and find out the difference between ATA and SATA drives. The only mistake we made in the whole process is not to charge him re-stocking fee.
Negative
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Their website stated "In Stock" for the item but after I placed the order and checked the status the following day, it was listed as "SALES BACK ORDER." I wish they could get nailed for false advertising. 
Positive
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I placed an order for 2-1GB sticks of RAM, a GB NIC, and a processor. All parts arrived packed well and were in excellent working condition. I do not work for Server Supply, and I am still happy with the products received. 
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