Pricewatch
Kieu's Direct Source Reviews
64 % positive. There were 7 Positive, and 4 Negative reviews for a total of 11 reviews
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Review TypeReviewStore Response
Negative
from
pazuzu
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That is excellent to know, the review below this one. the se;;er response is your fault as your intuition should have kicked in is hardly acceptable. return: your fault again, intuition. No reponsinsibility fron seller at ll under ny condition. I'll just keep moving. 
Negative
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I ordered 2 hard drives from this seller, and they were not labeled "used", "refurbished", or "as is" nor was there any hint that the drives were anything but brand new. I received the drives and they were very used and beat up, had been opened, and who knows how many miles were on them. I called the seller to return the drives, and they wouldn't pay shipping even though they did not advertise the drives as used.This buyer assumed that the drives that he ordered were new is ridiculous. How can you expect 20GB (WD200EB) hard drives to be new. As for return shipping, we clearly state on our invoice that return shipping charges are not refundable. As for returning the drives, we have agreed to take the drives back without a restocking fee of %15, that most other companies charge. We hardly make a penny on these drives.
Positive
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I just want to say that these guys have come through for me time and time again. I recently had to have a drive overnighted for me, and they were able to find the drive and have it at my desk the very next morning. This was my second time buying from them and I will continue to to buy from them in the future. 
Positive
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Received good service from these guys. They were also willing to give me a cheaper price on the drive that I got (Fujitsu MAP3300NP). I got 4 of them at a quantity price. I will definitely buy from them again in the future. The shipping was also fast too. I would recommend this vendor. Thank you. 
Positive
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These guys are great!! I ordered a 320GB hard drive and they did not have it, so instead they sent me a 400GB at the same price. I contacted them about the mistake, and they replied that since they ran out on the drive that I wanted, I would instead get the a bigger drive for the same price - which is all cool with me. Free shipping is always a good thing. Keep up the good the job, guys!!! 
Positive
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Good product. Excellent service. Fast response time. Will do business again. 
Positive
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Excellent service, shipping and price. I got what I was looking for and the drive is working great. They have good e-mail support. I would do business with them again. Thank you. 
Positive
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Excellent and responsive service (e.g., when I emailed KDS I had been charged shipping even though their ad stated "No Charge for Ground Shipping," I received a personal email response the following day at 9.27 am; which stated it was due to computer glitch and was already corrected.It went on to confirmed I would not be charged shipping). I received the hard drive 2 days later. It runs perfectly. 
Neutral
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I ordered a 160Gb hard drive that had a free shipping code. I entered the code, got charged shipping, and had to send multiple emails to get it refunded. But the shipping cost was finally refunded, and they sent me a free 40Gb external hard drive. That was pretty nice. They made up for it, but it was definitely not smooth. 
Negative
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Ordered one 200gb HDD. Received a 20gb HDD. I called. The error was explained as a typo on the web site. No remedy was suggested, so I inquired further. The rep became upset and told me that I could not be sent a 200gb drive. I explained that the typo was not my responsibility & asked what could be done. Finally was told to send the drive back for a refund. Had to argue for an RMA number.  
Negative
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I ordered 3 200Gb Western Digital harddrives. According to the website (http://www.kdsdrives.com/) the drives purchased were 200Gb. However, when received the drives were only 20Gb. I contacted the merchant and was told that it was a misprint on the website and I could send them back, but they did not offer to send me the 200Gb drives due to their error. This is bad business. 
Positive
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Overall good service. Drive shipped same day. Got it and work great. 
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