Pricewatch
TigerDirect Reviews
77 % positive. There were 27 Positive, and 8 Negative reviews for a total of 35 reviews
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Review TypeReviewStore Response
Negative
from
goodguywitha45
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TigerDirect is out of business (12/24/2015). They DO NOT have a "rock solid" guarantee as stated. NO returns, exchanges, or customer service. ALL sales final. Don't fall for it. 
Positive
from
lplaten
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Their site was easy to use and find correct products. They answer the phone. Received ordered products promptly. Would order again. 
Positive
from
pwtarred
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Company shipped fast, packed nicely and shipped the correct items. No complaints. thanks 
Positive
from
melrock
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This companys website was easy to use and easy to place an order. The product arrived quickly and was well packed. No problems with my order. 
Negative
from
Venetir
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False advertising. Had item listed at $23.99 on pricewatch and $29.99 on their website. When I queried if I could purchase it at the advertised price, I was informed it was never sold for that price and would cost $29.99. So, tigerdirect pulls the old bait'n'switch. 
Positive
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This site is awesome, I found TigerDirect because they had the lowest price on a motherboard I was looking for, after clicking on the buy it button I found that TigerDirect had an even lower sale price on their site. Shipping was also $5.00 cheaper than what they had posted on pricewatch, WOW. The icing on the cake came when the actual shipping was 3 days faster that what their estimated delivery date was. I'm sold and will definitely be shopping TigerDirect again. 
Positive
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Outstanding experience!!! Order arrived 4 days ahead of schedule and was packed perfectly. Shipped the same day as ordered and the price was better than expected because shipping was $1.99 on site but 8.99 on pricewatch. MB also had a $30 rebate. Perfect all around!!!! 
Neutral
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This order i made was not on time plus i still haven't gotten it. i tracked it on the UPS thing and it didn't show me anything for 3-4 days. and when it does show up it says its in fresno. so i thought hey i'll get it today since today is the day they said i would get it. i waited the entire day and i didn't get anything. and i know its not coming today since the mail already came. and the priority shipping guy only delivered something for my cousin nothing about what i ordered. 
Negative
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This is the worst online company in providing a debit card purchase. They also want a email with a copy of the front and back of your credit card plus a copy of your driver license plus a copy of you utility bill, because your shipping address is different, Not very secure transaction, and a valentine gift not delivered. These people are very calusous and said to me everybody else does it. I will not do business with them again 
Positive
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Absolutely unbelievable shipping! Item came within 24 hrs with standard 3-8 day shipping and was packaged excellent. Good Job! 
Negative
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This is my 2nd response to the same problem. They still have not returned my $10.00 for an Acer 22" LCD monitor. These people really have awful service. They have also blocked my phone number so that I cannot fax them about this problem any more. If they think I am going to forget about it they are dead wrong. They are a bunch of sales gimmick freaks and they are experts on avoiding service to the customer. Aslong as you are buying something they are helpful but, the service after the sale is just not there.  
Negative
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I purchased an Acer 22" LCD monitor on 12-2-2008 for the price of $169.99 and 2 days later they reduced the price to $159.99. I immediately emailed them several times and I also faxed them several times to request a refund of $10.00 and I did not reveive any reply whatsoever about my request. Their customer service is absolutely horrible. They did not even acknowledge my email or faxes at all after ordering a lot of parts from these people. They just don't care about their customers at all. I guess they are too busy to contact their customers.  
Positive
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I placed my first order from TigerDirect in 2003 and have ordered thousands of dollars in products since; I have yet to be disappointed with them. While I tend to stay away from products with rebates (don't want to go through the hassle fo dealing with a third party) I have not had any issues with obtaining rebates on their products - even though TigerDirect does NOT issue the rebates themselves. The service I've received when returning product has been courteous. I've received only one item that was DOA (it was a 56K modem) in all the orders I've placed and they happily replaced it within a week with a working model. I continue to shop there because they have great prices and they have quick shipping. I've ordered product as late as 5pm and it's been delivered the next day even though I used their standard shipping. I've advised any friends who ask me to order electronics to go through TigerDirect and have yet to hear negative comments from them as well. 
Negative
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Worst Experience ever!! Shipping address was incorrect. Made two outbound calls to Tiger Direct to fix the issue and it was never fixed. First tier managers where involved and they did not want to do anything to help the situation. Told me there were no other managers to speak with. Decided to cancel both orders. As a consumer you have a choice of who you would like to do business with. I do not recommend this company to anyone!! Horrible customer service! Do not rely on Tiger Direct for anything. Oh, and shipping charges are bogus. Paid for the expedited shipping on one order and not the other and they both shipped at the same time. Could be case by case bases but that is still false advertisement.We apologize for the inconvenience sir, but the address the order was shipped to was the one you input online. When an order gets to a certain point, we cannot modify it at all. Our records indicate that an attempt was made, but it was not ultimately sucessful. Also, all of our item ship rather quickly, so what shipping method it is would not make a difference; you would see the difference when the product arrived (but of course, that depends on where you live). We apologize for the inconvenience, as we do everything in our power to take care of our customers, and we are sorry you are not satisfied.
Positive
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hello how are you? doing fine thank you we are good and you too?  
Positive
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Good Service, Fast Shipment. Had No issues with the deal. Equipent arrived as described, would do business more. 
Positive
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GOOD SERVICE, FAST DELIVERY. Product arrived as described, would do business agaim 
Positive
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Ordered components for a new computer system I was building for my parents. Ordered on a Tuesday on my lunch break, all ordered parts were at my door the next afternoon. Used the standard free shipping to boot. I will order from them again. 
Negative
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I have been ordering from tigerdirect for several years. But not any longer. Rebates - never come. Warranty promises are eyewash - bought an Intel CPU. Stopped working in 6 mos - warranty 1 yr. After being driven from Tigerdirect to Intel several times Intel specifically said, Tdirect must provide warranty for OEM processor. TDirect, brought up some fine print and refused to cover. Now they have bought out Compusa - so not buying from Compusa either!We pride ourselves on providing service that is second to none in the industry and would like the opportunity to improve our service. Let me know how I can fully satisfy your shopping experience. Again please accept my apologies and assurance that I will make this right when you contact me. Sincerely, Elizabeth Email: elizabeth.hernandez@tigerdirect.com
Positive
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Like some of the other positive reviews, I too have ordered tons of stuff form Tigerdirect.com. They have been around for years, have great customer service, fast shipping, and they back up their products. Some of my favorite s-mail is their monthly catalog. Their email newsletter is alright too, but it's just not the same as having a real paper catalog in your hands.. the feel, the smell.. ok that's a bit too nostalgic. And I'm jealous of my sister who happens to live in Miami - Tigerdirect has a store there. A real brick and mortar store, not like some of these other mail order companies who are really just brokers. A+ all the way!! 
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